Avaya NN44400-710 manual Creating a private real-time display, Real-time Reporting

Real-time Reporting

1Log on to Contact Center Manager Administration.

2On the launchpad, click Real-Time Reporting. The Real-Time Reporting window appears.

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Creating a private real-time display

Create a private real-time display to customize real-time displays.

For more information about customizing real-time displays. See Real-time report customization (page 55).

Prerequisites

•Create a copy of a public display template. See Making a public copy of a private real-time display (page 25).

•Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).

Procedure steps

Step Action

1In the left pane, click the server on which to create a private real-time display.

2Select the Public Tabular Displays folder.

3From the expanded Public Tabular Displays folder, select the display to copy.

4In the Public Display window, type the name of your new private display. You can use only alphanumeric characters in the display name; do not use special characters.

When you copy a display, the system gives the new display a default name in the format [server name]_[display name]. Because each private display must have a unique name, you must type a new name if you save a private display with the same default name.

5To save the display in the Private Tabular Displays folder, click Make Private Copy.

6On the Properties page, you can change the colors, font size, and the refresh rate.

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24 NN44400-710 Contact Center Performance Management 12 November 2010