Avaya NN44400-710 Adding the euro symbol to a custom report, Step Action Open Microsoft Word

Historical Reporting

9To save your changes, in the Save As box, type a report name, choose a save location, and click Save Report.

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Adding the euro symbol to a custom report

To generate revenue reports containing currency symbols such as the euro symbol, you must use the Crystal Reports application to modify an existing report template or create a new report template, and then import the custom report into Contact Center Manager Administration. To import the symbol into Crystal Reports, you must copy it from Microsoft Word, and then paste it into the report template as a picture. For more information, see Importing a report (page 84).

Prerequisites

•Ensure that Microsoft Word is installed.

Procedure steps

Step Action

1Open Microsoft Word.

2From the File menu, select New to open a new document.

3From the Insert menu, select Symbol.

4In the Symbol dialog box, from the Font list, select (normal text).

5From the Subset list, select Currency Symbols. The available currency symbols appear in the box.

6Click the euro symbol.

7Click Insert. The symbol appears in the new document.

8In the Word document, highlight the euro symbol, and then press Ctrl + C.

9In Crystal Reports, open the report template in which you want the euro symbol to appear.

10In the template, right-click where you want the symbol to appear, and then select Paste. The symbol appears as a picture in a text box in the report.

11Adjust the size of the text box to fit the symbol.

12After you create or modify the report, import it into Contact Center Manager Administration.

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94 NN44400-710 Contact Center Performance Management 12 November 2010