Avaya NN44400-710 Selected field Width, Skillset, Report Footer Group Footer #1 Group Footer #2

Report Creation Wizard

9From the iAgentBySkillsetStat Formulas list, double-click@RCW_AgentName.

10From the iAgentBySkilsetStat view, double-clickCallsAnswered.

11In the iAgentBySkillsetStat Formulas list, double-click@RCW_TalkTime.

Each selected field and formula moves from the Fields list to the Fields Selected list.

12Change the width for the following selected fields:

Selected field	Width
iAgentBySkillsetStat.Skillset	200
iAgentBySkillsetStat.Timestamp	200
iAgentBySkillsetStat.AgentLogin	80
iAgentBySkillsetStat.@RCW_AgentName	120
iAgentBySkillsetStat.CallsAnswered	80
iAgentBySkillsetStat.@RCW_TalkTime	80

13Click Next.

14In the Grouping window, from the Fields list, expand the iAgentbySkillsetStat heading, and then double-click the following fields to group by:

•Skillset

•Timestamp (represents the date and time)

Each selected field moves from the Fields list to the Group by list.

The @RCW_TalkTime formula is not available because it is a dynamic formula.

15From the Group by list, select iAgentbySkillsetStat.Timestamp.

16From the This section will be printed list, select for each hour.

Attention: This option is available only for Date, Time, and DateTime fields and defines when the group changes.

17Click Next.

18In the Summaries window, from the Fields list, expand the iAgentBySkillsetStat heading.

19From the iAgentBySkillsetStat, select CallsAnswered.

20From the Summation Type list, select Sum.

21From the Groups list, select the following check boxes:

•Report Footer

•Group Footer #1

•Group Footer #2

22Click Add.

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