Avaya NN44400-710 manual Running a report from a different time zone, Deleting a report

Historical Reporting

Running a report from a different time zone

You can select the time zone to run an on-demand report or schedule report. The time zone that you select applies to the data range of the report and the report schedule. The default time zone is the time zone of the selected server.

The data range refers to the stored data in Contact Center Manager Server. Therefore, the system always converts the data range times that you enter to Contact Center Manager Server time.

In a network of contact centers, some sites in the network can be in different time zones. To schedule and run reports effectively, ensure that you know the time zones for the following two servers:

•Contact Center Manager Server

•Contact Center Manager Administration server

Prerequisites

•Log on to Historical Reporting. SeeLogging on to Historical Reporting (page 74).

Procedure steps

Step Action

1In the left pane, select the server that contains the report to run.

2In the expanded list, double-click the folder that contains the report to run.

3Select the report to run.

4In the right pane, click Report Details.

5In the Time Zone field, select a time zone.

6Click Run Now to generate the report.

--End--

Deleting a report

You can delete reports from your private report templates folder and reports in your group folder that you create. You cannot delete public reports or shared reports that other users in your group create.

Your Contact Center Manager Administration administrator can delete other user’s reports from the shared report groups. Deletions appear in the in the Audit Trail log.

Prerequisites

•Log on to Historical Reporting. See Logging on to Historical Reporting (page 74).

NN44400-710 Contact Center Performance Management 12 November 2010 95