Avaya NN44400-710 manual Statistics configuration 115

Contents

Changing a database alias			105
Setting the page orientation 106
Creating reports using Microsoft Excel					106
Creating reports using Microsoft Access						107
Saving a report template in Crystal Reports 11							109
Importing a user-created Crystal Report						110
Linking subreport Timestamp fields 111
Adding customized formulas to a report (Crystal)								112
Creating a custom report 113
Statistics configuration									115
Creating custom formulas			116
Modifying custom formulas			119
Deleting a custom formula			119
Configuring historical statistics data collection							120
Configuring historical statistics collection on the NCC 121
Configuring real-time statistics collection						122
Report Creation Wizard									125
Starting Report Creation Wizard 126
Opening an existing report			126
Creating a simplified report			126
Creating an advanced report				133
Creating an integrated report				138
Saving a report	139
Previewing a report		139
Importing a report to Historical Reporting						140
Defining configuration settings				143
Defining selection criteria			145
Moving a field	146
Resizing an object		147
Adding a text field		147
Modifying object properties			148
Suppressing a report section				149
Adding a field to or removing a field from a report								150
Adding a formula to or removing a formula from a report									151
Sorting the direction of a group, field or formula								151
Sorting the order of a field or formula					152
Editing a Report Creation Wizard report in Historical Reporting 153
Viewing or modifying the object name in Crystal Reports									153
Customizing the Report Creation Wizard template logo									154
Applying template changes to existing reports							155

6 NN44400-710 Contact Center Performance Management 12 November 2010