Avaya NN44400-710 manual Importing a parameter report

Historical Reporting

3In the Template Importing Wizard, follow the prompts to import your report template to the server.

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Importing a parameter report

You can use the Template Importing Wizard to import parameter report templates into Contact Center Manager created using the Crystal Reports application. A parameter report is a Crystal Reports template with special parameter fields that require the user to enter or select data at the time of running the report. Some parameter fields, such as date and time, require user input.

When you import a report template, you save it on the Contact Center Manager Administration server. However, you access the report template by opening your Private Report Templates folder under the same server to which you imported it. To share the report template with other users, you must save your private report in your Group folder (if you have access to a group folder). For more information, see Creating a shared or private report (page 81).

Parameter reports require user input at the time of running. Therefore, you can run these reports only on demand; you cannot schedule parameter reports. You cannot save the values that you select when you run the report. Instead, each time you run the report, you must select the parameter values.

Prerequisites

•Log on to Historical Reporting. See Logging on to Historical Reporting (page 74).

Procedure steps

Step Action

1In the left pane, select the server to which to import the new report template.

2On the Report menu, click Import.

The Template Importing Wizard appears.

3In the Directory and folder name box, type the location in which to store the report.

OR

Click Browse to navigate to the location.

4In the Template name box, type the name of the parameter report to import.

5From the Report is based on the following data list, select Parameters.

6Click Next, and then follow the wizard prompts to import your report template to the server.

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NN44400-710 Contact Center Performance Management 12 November 2010 85