Avaya NN44400-710 manual Header field Title Width Font Color Check Boxes

Report Creation Wizard

•Select the Bold check box.

46Double-click the Page Header section.

47In the Page Header section, click Time.

48On the Object Properties page, modify the following properties:

•From the Font Color list, select Purple.

•Select the Underline and Bold check boxes.

49In the Page Header section, modify the following Object Properties.

Page Header field	Title	Width	Font Color	check
				boxes
AgentLogin	Agent Login	80	Purple	Bold
				Underline
@RCW_AgentName	Agent Name	120	Purple	Bold
				Underline
CallsAnswered	Calls	80	Purple	Bold
	Answered			Underline
@RCW_TalkTime	Talk Time	80	Purple	Bold
				Underline

50Double-click the Group Header #1 section.

51In the Group Header #1 section, click Skillset.

52On the Object Properties page, modify the following properties:

•From the Font Color list, select Blue.

•Select the Bold check box.

53Double-click the Group Header #2 section.

54In the Group Header #2 section, click Timestamp.

55On the Object Properties page, modify the following properties:

•From the Font Color list, select Blue.

•Select the Bold check box.

56On the toolbar, click Save.

57In the Save RCW Report window, select a folder in which to save the report.

58In the Report Name box, type Agent By Skillset Performance.rpt.

132 NN44400-710 Contact Center Performance Management 12 November 2010