Avaya NN44400-710 manual Removing filters from a real-time display

Filter management

Prerequisites

•Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).

•Ensure that you have access to filters.

•Ensure that you do not log on as the webadmin.

Procedure steps

Step Action

1In the left pane, select the server containing the Standard Agent real-time display to which to apply supervisor-reporting agent combinations.

2Select the Private Tabular Displays folder.

3Click the private agent display to customize.

4Click the Filters tab.

5From the list of available supervisor-reporting agent combinations, select the check box for each supervisor to assign to the real-time display.

6To assign all the available supervisor-reporting agent combinations and all filters, click Select All.

7Click Submit to save your changes.

8Click Launch Display to start the display and view your changes.

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Removing filters from a real-time display

To modify a real-time display, you can remove a filter that you do not require.

Prerequisites

•Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).

•Ensure that you have access to filters.

•Ensure that you do not log on as webadmin.

Procedure steps

Step Action

1In the left pane, select the server that contains the real-time display from which to remove filters.

2Select the Private Tabular Displays folder

3Click the display to customize.

4Click the Filters tab.

NN44400-710 Contact Center Performance Management 12 November 2010 21