Avaya NN44400-710 manual Adding agent elements to a filter

Filter management

6To choose all available applications, select the Select All check box.

7Click Submit to save your changes.

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Adding agent elements to a filter

Include specific agents’ statistics by adding agent elements.

Prerequisites

•Log on to Real-Time Reporting or Historical Reporting. See Logging on to Real-Time Reporting (page 23) or Logging on to Historical Reporting (page 74).

•Create at least one filter. See Creating a filter in Real-time Reporting (page 15).

•Ensure that you have access to filters.

•Ensure that you do not log on as the webadmin.

Procedure steps

Step Action

1From the Filters menu, select Manage Filters.

2In the left pane, select the filter to edit.

3Select the Contact Center Manager Server on which to add the elements.

4Select the Agents tab.

5Click the Assign Agents heading.

6From the first list, select Last Name, First Name, Department, Comment, or Login ID.

7From the second list, select contains, is equal to, or start with.

8In the box, type a value to search.

You can search for up to five levels by selecting And or Or from the last list.

9Click Search.

Agents that match your criteria appear in a table.

10In the list of available agents, select the check box for each agent to add to the filter.

OR

To choose all available agents, select the Select All check box.

11Click Submit to save your changes.

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18 NN44400-710 Contact Center Performance Management 12 November 2010