Avaya NN44400-710 manual Editing a report

Historical Reporting

Editing a report

You can edit the properties of private reports or shared reports that you create and save in your Group folder. You can change properties such as the data range, the selection criteria, the schedule, and the report title. You must click Save Report to save the new properties.

You can change the properties of a public report template only if you save a copy of the template as a shared or private report. See Creating a shared or private report (page 81).

Prerequisites

•Log on to Historical Reporting. See Logging on to Historical Reporting (page 74).

•Ensure that you are familiar with defining selection criteria. See Defining the selection criteria (page 75).

•Ensure that you are familiar with scheduling reports. See Scheduling a report (page 88).

•For network consolidated reports, you can choose the network sites or filters that you created and saved. See Selecting the network sites for a network consolidated report (page 93)and Applying filters to network consolidated historical reports (page 74).

•If you edit a scheduled report, you must deactivate the schedule before you can save your changes. See Deactivating a scheduled report (page 92).

Procedure steps

Step Action

1In the left pane, click the server containing the report to edit.

2Navigate to the report to edit.

The system loads the report properties, and a series of headings appears in the right pane.

3Click the Report Details heading.

The heading expands to reveal a series of boxes.

4In this section, you can change information in the following boxes:

•Report Title: The title that appears at the top of the generated report. Do not include apostrophes (’) in the report title.

•Comment: Type comments about the report.

•Save As: The name of the report. All reports saved in the same folder must have unique names. This name cannot include apostrophes(’). You must enter a name in this box when you save the report in a different folder. If you save the report in the same folder and do not change this name, the system overwrites the existing report with your new properties.

86 NN44400-710 Contact Center Performance Management 12 November 2010