Avaya NN44400-710 manual Importing a user-created Crystal Report, Variable Value

Expert reports

Variable definitions

Variable	Value
<OldVersionTemplates>	Name of the directory you select on your local hard
	drive

Importing a user-created Crystal Report

To access a user-created Crystal Report template, you must import the report template from Contact Center Manager Server into Contact Center Manager Administration.

Prerequisites

•You must create the report in Crystal Reports.

•Data sources, in Report templates, must reference to the Contact Center Manager Server database.

•You must define the parameter fields in the main report for user-created parameterized reports with subreports.

•Use the Historical Reporting Template Importing Wizard.

Attention: Risk of data loss. Do not move the template filter after you import the report. If you move the file, the server cannot find the report and you must import it again.

Procedure steps

Step Action

1From the Launchpad, click Historical Reporting.

2Select the Contact Center Manager Server from which you require to run the report.

3On the menu, click Report, Import.

4On the Template Importing Wizard dialog box, click Next.

5(Optional) Select the Synchronize report template from the network drive check box.

6In the Directory and folder name field, type \\NetworkPCname\<SharedFolder>\ <ReportTemplate>

7Enter the template name.

8From the Report is based on the following data list, select a value.

9If you select Configuration or Parameters, proceed to step 11; if you select Historical, enter the database alias.

110 NN44400-710 Contact Center Performance Management 12 November 2010