Avaya NN44400-710 manual Configuring an agent map

Graphical displays

Configuring an agent map

You can configure an agent map to view a representation of all the agents to whom you have access in your contact center.

Prerequisites

•You must create the agent filter before you can assign it to the map display and save the display. See Creating a filter in Real-time Reporting (page 15) and Adding agent elements to a filter (page 18).

Procedure steps

Step Action

1In the Real-Time Reporting main window, from the menu, select Displays, Add Graphical Display.

2In the Name box, type the name of the new agent map. This is the name that appears in the system tree. You can only use alphanumeric characters in the agent map name; you cannot use special characters.

3From the Server list, select the server on which to configure the agent map. You cannot create agent map displays on the Network Control Center (NCC) server.

4In the Element Type area, select Agent.

5In the Presentation area, confirm that Agent Map is selected.

6Click Edit Properties to configure the new agent map. The Agent Map Properties dialog box appears.

7In the Agent map title box, type the agent map name to appear at the top of the agent map display, or accept the default name. Do not include spaces, special characters, punctuation, or the ampersand (&) in the agent map title.

8From the Data collection mode list, select Moving window or Interval-to-date.

9From the Optional field list, select Position ID or Personal DN to see either in the agent map.

10From the Agent Name list, select how the agent name and login ID appear in the header of each icon in Icon view. You can choose from the following options:

•agent first name, followed by last name

•agent last name, followed by first name

•agent first name and login ID

•agent last name and login ID

11From the Linked Display list, select the display. You can choose from all the private, public, and standard displays (both tabular and graphical) to which you have access on the currently selected server. If you choose nothing from the Linked Display list when you configure the agent map, the Standard Agent display appears for the same server on which you configure the agent map when you click Linked Display.

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