Avaya NN44400-710 manual Group Footer #1 section, click @RCWTalkTime, Group Footer #2 field Width

Report Creation Wizard

A CallsAnswered summary for the Report Footer, Group Footer #1, and Group Footer #2 appears in the Summary Data list.

Footer 1 generates a total for all data selected, Group Footer 1 generates a total for each selected skillset, and Group Footer 2 generates a total for each selected timestamp.

23From the Fields list, expand the iAgentBySkillsetStat Formulas heading.

24From the iAgentBySkillsetStat Formulas list, select @RCW_TalkTime.

25From the Groups list, select the following check boxes:

•Report Footer

•Group Footer #1

•Group Footer #2

26Click Add.

A@RCW_TalkTime summary for the Report Footer, Group Footer #1, and Group Footer #2 appears in the Summary Data list.

Footer 1 generates a total for all data selected, Group Footer 1 generates a total for each selected skillset, and Group Footer 2 generates a total for each selected timestamp.

27Click Next.

28In the Report Layout window, double-click the Group Footer #1 section.

The section bar changes color from blue to purple and expands to reveal the summary fields in this section.

29In the Group Footer #1 section, click CallsAnswered. The Object Properties page appears on the left.

30On the Object Properties page, in the Width box, type 80.

31In the Group Footer #1 section, click @RCW_TalkTime.

32On the Object Properties page, in the Width box, type 80.

33Double-click the Group Footer #2 section.

34In the Group Footer #2 section, modify the following Object Properties.

Group Footer #2 field	Width
CallsAnswered type	80
@RCW_TalkTime type	80

35Double-click the Report Footer section.

36In the Report Footer section, modify the following Object Properties.

130 NN44400-710 Contact Center Performance Management 12 November 2010