Avaya NN44400-710 manual Prerequisites

Report Creation Wizard

If you choose to create a simplified report, you can choose from a list of standard report definitions in the Data Source window. The Data Source window lists the available report definitions based on the server type selected. If the contact center is multimedia enabled, the multimedia report definitions are also available.

Prerequisites

•Start Report Creation Wizard. See Starting Report Creation Wizard (page 126).

Procedure steps

Step Action

1In the Report Type window, select the Create Simplified Report (via Report Definitions) option.

2In the Data Source window, click the Report Definitions folder.

3Navigate to the folder that contains the report definition to open.

4Click Next.

5In the Field Selection window, In the Fields list, double-click a field or formula to add to the report.

The selected field or formula is moved from the Fields list to the Fields Selected list.

By default the table name is appended to the field name after you add the field to the Fields Selected list. To remove the table name, click the Toggle Table Name icon.

Attention: If you remove a field from the Field Selection page, the field is removed only from the Details section, not from any other section.

6To change the order of the selected fields, use the up and down arrows.

7To modify the properties of a selected field, in the Selected Fields list, click a field, and then in the Width box, type a new width.

A default width of 50 pixels applies to all selected fields. The Title box is a read-only field.

8Click Next.

9To select a field to group by, in the Grouping window, from the Fields list, double-click a field or formula.

The selected field or formula moves to the Group by list.

10To accept the default properties of the selected fields and formulas, proceed to step 23.

11To modify the properties of a group field, from the Group by list, select a field.

12From the Sort Order list, select a sort order.

13From the The section will be printed list, select a length of time that defines when the group changes.

Attention: This option is available only for Date, Time, and DateTime fields. It determines when the group prints. For example, selecting for each hour groups records together for each hour, and calculates group summaries for each hour.

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