Avaya NN44400-710 manual Configuring historical statistics data collection

Statistics configuration

Configuring historical statistics data collection

You can configure the following historical statistics collection options:

•the general system parameter values, such as the number of skillsets

•the type of call flow, agent, and IVR historical statistics to collect

•the collected applications for call-by-call data

•the length of time that historical statistics remain on Contact Center Manager Server

You must calculate the amount of required disk space to run your selected configuration and specify the first business day of the week.

Procedure steps

Step Action

1Log on to the Configuration component.

2In the left pane, click the server on which to configure historical statistics.

3Select the Historical Statistics folder.

4In the Parameters table, for each parameter, type the value to configure, ensuring that the value is less than or equal to the purchased value, and greater than or equal to the measured value.

When you choose a value, allow for future growth.

5In the Collect the following statistics table, for each statistic type, in the Collect column, select the check box for each statistic to collect.

6In the Call-by-Calltable, for each application, from the Statistics Collection Method list, select the type of calls for which to collect call-by-call statistics.

7In the Duration table, for each type of statistic, enter the amount of time the statistic is stored on the server.

8From the Business week starts list, select the day on which to accumulate weekly statistics.

9Click Calculate to determine if you have sufficient disk space available for the selected historical statistics collection configuration.

The disk space requirements for the selected configuration appear in the Call-by-Call Database and CSR Database and System Database Required boxes. The available disk space appears in the Call-by-Call Database and CSR Database and the System Database Actual boxes.

10Click Submit to save your changes.

Attention: If the disk space required is greater than the disk space available, you must lower the number of days the data is stored, or you must change the number of estimated calls for each hour until sufficient disk space exists for your configuration.

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120 NN44400-710 Contact Center Performance Management 12 November 2010