Avaya NN44400-710 manual Historical Reporting

Historical Reporting

The server expands to reveal a choice between Public, Private, and Group folders (if you have access to a group folder).

2Expand the folder containing the report template to use.

3Navigate to the report to edit.

The report properties appear in the right pane.

4Click the Report Details heading.

5In the Report Title box, type the name to appear at the top of the generated report.

If you type no new report title, the default title in this box appears at the top of the generated report. Do not include apostrophes (’) in the report title.

Attention: If you save multiple copies of the same public report in your Group or Private report templates folders, change the report title to distinguish between reports when you generate them. If you do not change the report title, all copies of the same public report have the same standard title when you generate the reports.

6In the Save As box, type the new report name.

The name appears in the system tree. This name cannot contain an apostrophe and must be unique if you save the report in the same folder.

7From the Location list, select the folder in which to save your report. You can choose either Private or Group (if you have access to a group folder).

8From the Time zone list, select the time zone in which to schedule your report, or accept the system default (the default time zone is the selected server time zone).

Attention: When you select the schedule time for your report, the system converts the time that you choose to the Contact Center Manager Administration server time, and gives the generated report the Contact Center Manager Administration server timestamp (if you choose a time zone other than the one in the Contact Center Manager Administration server.)

9Click the Schedule heading.

The heading expands to reveal a series of boxes.

10In the schedule area, enter the report schedule.

11Click the Output Options heading.

The heading expands to reveal a series of boxes.

The Output Options heading is disabled until you schedule the report.

12In the Output Options area, choose the report output type:

•Print: When you select this option, you can choose the printer, or accept the default printer shown. You can also select the paper size for the report from the Paper Size list.

•Output to file: When you select this option, you must type the location where the report is saved in the Output box in the format \\[computer name]\[shared folder name]\[file name]. You can then choose the report file format, or accept the default format, Crystal_Reports_Format (*.rpt).

NN44400-710 Contact Center Performance Management 12 November 2010 83