Filter management

Removing elements from a filter

To modify the report display, remove elements from a filter.

Prerequisites

Log on to Real-Time Reporting or Historical Reporting. See Logging on to Real-Time Reporting (page 23) or Logging on to Historical Reporting (page 74).

Create at least one filter. See Creating a filter in Real-time Reporting (page 15).

Ensure that you have access to filters.

Ensure that you do not log on as the webadmin.

Procedure steps

Step Action

1From the Filters menu, select Manage Filters.

2In the left pane, select the filter from which to remove applications, skillsets, or agents.

3Clear the check boxes for each skillset, application, or agent to remove from the filter.

4Click Submit to save your changes.

--End--

Deleting a filter

If you need to rename a filter, you must delete the filter and create a new one with the new name.

Prerequisites

Log on to Real-Time Reporting or Historical Reporting. See Logging on to Real-Time Reporting (page 23) or Logging on to Historical Reporting (page 74).

Create at least one filter. See Creating a filter in Real-time Reporting (page 15).

Ensure that you have access to filters.

Ensure that you do not log on as the webadmin.

Procedure steps

Step Action

1From the Filters menu, select Manage Filters.

2In the left pane, select the filter to delete.

NN44400-710 Contact Center Performance Management

12 November 2010 19

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Avaya NN44400-710 manual Removing elements from a filter, Deleting a filter