Avaya NN44400-710 manual Defining the selection criteria, Click the Public Report Templates folder

Historical Reporting

Procedure steps

Step Action

1In the right pane, click the NCC server that contains the network-consolidated report to define.

2Click the Public Report Templates folder.

3Click the NCC folder.

4In the NCC folder, select the report to use.

5Click the Selection Criteria heading.

6Click the Filters heading.

7In the table, select the check box for each filter to apply to the report.

8Click Run Now to generate the report.

9To save your changes, in the Save As box, type a name for the report, choose a save location, and then click Save Report.

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Defining the selection criteria

Users of the Avaya Aura™ Contact Center can create filters. However, each of these classic client filters contains only one type of data: skillsets, applications, route numbers, route names, DNIS numbers, or DNIS names.

An administrator can use the Contact Center Manager filter importing utility to import filters into Contact Center Manager Administration that were created and saved in the Avaya Aura™ Contact Center. While each of the classic client filters contains only one type of data— skillsets, applications, route numbers, route names, DNIS numbers, or DNIS names—you can add various types of data to these filters after the administrator imports them by using the filter tabs in Historical Reporting. For more information on filters, see Filter management (page 15).

You can select the elements to include in your reports by assigning filter elements to your reports. For example, in an agent performance report, you can choose the agents from which to report. You can define the selection criteria for public, private, and shared reports that you schedule or run on demand.

If you connect to an NCC server and run a network-consolidated report, you can choose from the saved configured filters. Use filters to select the sites and resources to include in a network consolidated report. For more information, see Creating a filter in Real-time Reporting (page 15).

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