Avaya NN44400-710 manual Deleting public displays, Applying custom formulas to real-time displays

Real-time Reporting

Deleting public displays

If required, you can delete custom public displays. You cannot delete standard public displays (the displays that come with the Contact Center Manager Administration software).

Prerequisites

•Ensure that you log on to Contact Center Manager Administration as the webadmin administrator.

•Log on to Real-Time Reporting.

Procedure steps

Step Action

1In the left pane, navigate to the public display to delete.

2In the Public Display window, click Delete Public Display.

3In the message box that asks you to confirm your choice, click OK.

Attention: The same public display can exist on multiple servers if the user who saved it chose to copy it to all servers on the network. If you delete the display on one server, you do not delete all copies.

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Applying custom formulas to real-time displays

After you create custom formulas in the Formula Editor, apply them to your private real-time displays in the Real-Time Reporting component.

You can customize only the columns in private displays. If you choose a public display, you must first copy and save it in your Private Displays folder before you can customize the columns. See Creating a private real-time display (page 24).

Procedure steps

Step Action

1In the Real-Time Reporting main window, select the Private Tabular Displays folder under the server containing the display to customize.

2Click the display to customize.

3Click the Columns tab.

4From the Available Fields list, select the formula to add to the real-time display.

5Click Add Field.

6Click Submit to save your changes.

26 NN44400-710 Contact Center Performance Management 12 November 2010