Avaya NN44400-710 manual Filter management, Prerequisites to filter management

Filter management

You can use filters to specify the skillsets, applications, the agents that you want to see in the real-time display grids, and the agents that you want to see in the agent map graphical displays.

Prerequisites to filter management

•Ensure that you have access to Filters.

•Ensure that you do not log on as webadmin.

Navigation

•Creating a filter in Real-time Reporting (page 15)

•Creating a filter in Historical reporting (page 16)

•Adding skillset elements to a filter (page 16)

•Adding application elements to a filter (page 17)

•Adding agent elements to a filter (page 18)

•Removing elements from a filter (page 19)

•Deleting a filter (page 19)

•Applying filters to real-time displays (page 20)

•Applying supervisor-reporting agent combinations to real-time displays (page 20)

•Removing filters from a real-time display (page 21)

Creating a filter in Real-time Reporting

Create filters to specify the skillsets, applications, and agents that you want to see in the real-time display grids, and the agents that you want to see in the agent map graphical displays.

Prerequisites

•Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).

•Ensure that you have access to filters.

•Ensure that you do not log on as the webadmin.

Procedure steps

Step Action

1 From the Filters menu, select Manage Filters.

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