Avaya NN44400-710 manual Creating custom formulas, Statistics configuration

Statistics configuration

Creating custom formulas

Use the Formulas window to create custom real-time statistics fields by combining existing statistics fields with mathematical operators. You can then save these custom statistics fields as formulas and use the formulas in your private Real-Time Reporting displays. For example, you can create a custom formula to calculate the service level.

Procedure steps

Step Action

1Log on to the Configuration component.

2In the left pane, click the server on which to create the formula.

3Select the Formulas folder.

4In the right pane, in Available Formulas box, type the name of the new formula.

5From the Statistics Group list, select the statistics group that contains the statistics field to include in your formula.

6Press Enter to display the Formula Editor.

7In the Comment box, type information about the formula (optional).

8From the Variables list, select the variable to use in the formula.

The variable appears in the Formula box. When you select a variable, it appears in the Formula box with a percent symbol (%) preceding it. The percent symbol identifies it as a variable; it is not a mathematical operator.

9On the numeric keypad, press a number to apply to the formula.

10After you select a mathematical operator, you can select another variable to add to the formula.

11To use the higher or lower of two values in your formula, click Max or Min.

12After you create the formula, click Save.

13Click Close to close the Formula Editor.

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116 NN44400-710 Contact Center Performance Management 12 November 2010