Avaya NN44400-710 manual Adding customized formulas to a report Crystal, Click User Editor End

Expert reports

5In the Subreport Links window, select the Select data in subreport based on field checkbox.

6To add additional subreports, repeat step 2 to step 5. Otherwise, click OK.

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Adding customized formulas to a report (Crystal)

To a customize a Crystal Report, you can customized and special formulas in your report.

Prerequisites

•Ensure you understand the special formulas defined for use with Contact Center Manager Server.

Procedure steps

Step Action

1In Crystal Reports, open the report you want to customize.

2In the field explorer, right-click Formula Fields.

3Select New.

4Type the name of the formula.

5Click User Editor.

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Procedure job aid

Special formulas defined for use with CCM

Formula	Definition
@report_interval	The collection period for the report.
@report_title	the title of the report, as defined on the
	General-Report property page.

@report_user @site_id_name @report_language

The logon ID of the user who printed the report. The name of the site.

The default language used by CCM to present translated files to a report (for example English United States is en-us.

If the preferred language is not available, CCM defaults to en-us.

112 NN44400-710 Contact Center Performance Management 12 November 2010