Avaya NN44400-710 manual Adding application elements to a filter, Step Action

Filter management

Procedure steps

Step Action

1From the Filters menu, select Manage Filters.

2In the left pane, select the filter to edit.

3Select the Contact Center Manager Server on which to add the elements.

4Select the Skillsets tab.

5Click the Assign Skillsets heading.

6From the list, select contains, is equal to, or start with.

7In the box, type the skillset name.

8Click Search.

9In the list of available skillsets, select the check box for each skillset to add to the filter.

OR

To select all available skillsets, select the Select All check box.

10Click Submit to save your changes.

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Adding application elements to a filter

To specify a server, you must add application elements.

Prerequisites

•Log on to Real-Time Reporting or Historical Reporting. See Logging on to Real-Time Reporting (page 23) or Logging on to Historical Reporting (page 74).

•Create at least one filter. See Creating a filter in Real-time Reporting (page 15).

•Ensure that you have access to filters.

•Ensure that you do not log on as the webadmin.

Procedure steps

Step Action

1From the Filters menu, select Manage Filters.

2In the left pane, select the filter to edit.

3Select the Contact Center Manager Server on which to add the elements.

4Select the Application tab.

5In the list of available applications, select the check box for each application to add to the filter.

NN44400-710 Contact Center Performance Management 12 November 2010 17