Avaya NN44400-710 Creating a filter in Historical reporting, Adding skillset elements to a filter

Filter management

2From the Filters menu, select Add Filter.

3In the New Filter Name box, type the name of the filter. You can use only alphanumeric characters; do not use special characters.

4Click Submit to save the filter.

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Creating a filter in Historical reporting

Create and use the filters in the Historical Reporting application for Network

Consolidated reports.

Prerequisites

•Log on to Historical Reporting.

Procedure steps

Step Action

1Select Filters, Manage Filters.

2Click Filter, Add Filter.

3In the box, enter the name of the new filter.

4Click Submit.

5Click the required resource tab.

6Select the required resource.

7Click Submit.

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Adding skillset elements to a filter

You must add skillset elements to a filter to view the statistics that you require.

Prerequisites

•Log on to Real-Time Reporting or Historical Reporting. See Logging on to Real-Time Reporting (page 23) or Logging on to Historical Reporting (page 74).

•Create at least one filter. See Creating a filter in Real-time Reporting (page 15).

•Ensure that you have access to filters.

•Ensure that you do not log on as the webadmin.

16 NN44400-710 Contact Center Performance Management 12 November 2010