Avaya NN44400-710 manual Contact Center Multimedia reports

Changing the column width in a real-time display						63
Rearranging columns in a real-time display					64
Changing the data collection mode of a real-time display							64
Changing the title of a real-time display grid					65
Deleting columns from a real-time display				65
Moving the chart contents within the window					66
Rotating a summary chart	66
Increasing or decreasing the summary chart size						67
Zooming in on areas of a summary chart				67
Contact Center Multimedia reports
Creating a CCMM report template for user-created reports							69
Importing a CCMM user-created report 70
Historical Reporting
Logging on to Historical Reporting			74
Applying filters to network consolidated historical reports							74
Defining the selection criteria		75
Opening a public, private, or shared report					77
Running an Ad hoc report	78
Running a parameter report Ad hoc			79
Exporting an Ad hoc report 80
Creating a shared or private report			81
Defining the report output	82
Importing a report 84
Importing a parameter report		85
Editing a report 86
Printing an ad hoc report	87
Scheduling a report 88
Printing a report schedule	91
Activating a scheduled report		92
Deactivating a scheduled report 92

Selecting the network sites for a network consolidated report 93

Adding the euro symbol to a custom report		94
Running a report from a different time zone		95
Deleting a report 95
Expert reports
Defining a connection to the server	98
Defining the Sybase DSN 98
Installing the Caché ODBC driver (CCMS)		99
Defining the Caché ODBC DSN (CCMS) 101
Installing the Caché JDBC Driver	101

Running the Database View Definition report 102 Installing the Caché ODBC driver (CCMM) 102 Defining the DSN (CCMM) 103

Creating a report and connecting to the database (Crystal) 104

Contents

69

73

97

NN44400-710 Contact Center Performance Management 12 November 2010 5