Avaya NN44400-710 manual Printing a report schedule, Variable Definition

		Historical Reporting
Procedure job aid
	Variable	Definition
	start time	The time in the selected range in which to generate
		a report. If you select the schedule time for your
		report, the system converts the time that you
		choose to the Contact Center Manager
		Administration server time and gives the generated
		report the Contact Center Manager Administration
		server timestamp (if you choose a time zone other
		than the one in the Contact Center Manager
		Administration server).

Printing a report schedule

If you are an administrator logged on as webadmin, you can use the Scheduled Events window to print the schedules of all reports scheduled by you and all other users. Otherwise, you can use this window to print only the reports that you schedule.

Prerequisites

•Log on to Historical Reporting. See Logging on to Historical Reporting (page 74).

Procedure steps

Step Action

1In the left pane, click the Scheduled Events folder. The list of scheduled reports appears.

2In the right pane, select a report, and then click Print.

3In the message box that appears, select one of the following options:

•Print: Click Print to print the entire list of scheduled reports shown in the window.

•Page Setup: Use the Page Setup option to select the paper size of the printed schedules. If you choose A4 or Letter size, the Schedule Type and Status columns do not appear on the print preview or the printed copy. If you choose Legal paper size, you can preview and print all the displayed grid columns.

•Print Preview

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NN44400-710 Contact Center Performance Management 12 November 2010 91