NN44400-710 Contact Center Performance Management 12 November 2010 77
Historical Reporting
Opening a public, private, or shared report

Open a public, private, or shared report to view a historical report.

Prerequisites

• Ensure that you have access to public report groups in Access and Partition

Management.

• Log on to Historical Reporting. See Logging on to Historical Reporting (page 74).

Procedure steps
Step Action
1In the left pane, select the server on which to view the list of reports.
2Select one of the following folders:
• Public Report Templates: This folder contains the standard report templates in
Contact Center Manager. Run public reports on demand basis, or you save them
in your Group or Private Report Templates folders and schedule them. The Public
Report Templates folder can contain nine template folders corresponding to the
following types of reports: Agent Performance reports, Call-by-Call reports,
Configuration reports, Contact Summary reports, Multimedia reports, Networking
reports, Other reports, Outbound reports, and Predictive Outbound reports. The
template folder displays depend on the version and features available on the
server. In addition to these folders, the Network Control Center (NCC) server
includes one public report templates folder, the NCC folder.
• Private Report Templates: This folder contains the report templates that you
create by modifying an existing public, shared, or private report template, and
saving your changes in your Private Report Templates folder. You can modify
report information, schedule the report, and apply filters. For more information
about creating private reports, see Creating a shared or private report (page81).
• Group: This folder contains shared report templates. When you customize a public
or private report template and save it in your Group folder, all other users who have
access to your group can run, modify, and schedule the group report templates.
3From the expanded list, select a report template to modify the template, schedule it, or
run the report on demand. The report properties appear in the right pane.
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