Avaya NN44400-710 manual Opening a public, private, or shared report

Historical Reporting

Opening a public, private, or shared report

Open a public, private, or shared report to view a historical report.

Prerequisites

•Ensure that you have access to public report groups in Access and Partition Management.

•Log on to Historical Reporting. See Logging on to Historical Reporting (page 74).

Procedure steps

Step Action

1In the left pane, select the server on which to view the list of reports.

2Select one of the following folders:

•Public Report Templates: This folder contains the standard report templates in Contact Center Manager. Run public reports on demand basis, or you save them in your Group or Private Report Templates folders and schedule them. The Public Report Templates folder can contain nine template folders corresponding to the following types of reports: Agent Performance reports, Call-by-Call reports, Configuration reports, Contact Summary reports, Multimedia reports, Networking reports, Other reports, Outbound reports, and Predictive Outbound reports. The template folder displays depend on the version and features available on the server. In addition to these folders, the Network Control Center (NCC) server includes one public report templates folder, the NCC folder.

•Private Report Templates: This folder contains the report templates that you create by modifying an existing public, shared, or private report template, and saving your changes in your Private Report Templates folder. You can modify report information, schedule the report, and apply filters. For more information about creating private reports, see Creating a shared or private report (page 81).

•Group: This folder contains shared report templates. When you customize a public or private report template and save it in your Group folder, all other users who have access to your group can run, modify, and schedule the group report templates.

3From the expanded list, select a report template to modify the template, schedule it, or run the report on demand. The report properties appear in the right pane.

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