Avaya NN44400-710 manual Variable definitions

Statistics configuration

Variable definitions

Variable	Definition
Available Formulas	Type a name for the custom formula.
	To edit an existing formula, double-click the formula name in the
	Available Formulas column. The Formula Editor appears, listing the
	Formula components.
Statistics Group	Select the statistic group for the formula. Statistics groups are sets of
	related statistics defined in the database, such as agent statistics or
	skillset statistics.
Formula Name	The name of the formula you enter in the Available Formulas box in the
	Formulas window appears in the Formula Name box. You can change
	formula name in the Formula Editor. Click Save to save your changes.
Comment	Type additional information about your custom formula. Click Save to
	save your comments.
Formula	The variables and mathematical operators that you choose for your
	custom formula. You can add new variables and operators, or edit the
	existing ones. Click Save to save your changes.
Variables	The existing statistics fields that you can combine to create custom
	formulas. After you create a formula, you can apply it to your private
	Real-Time Reporting displays to control the type of data that you see.
	From the Variables list, select the variables to add to your custom
	formula. After you select a variable, you must choose a mathematical
	operator (/, *, -, or +) before you can select another variable, or before
	you can enter a numeric value.
	When you select a variable, it appears in the Formula box with a percent
	symbol (%) preceding it. The percent symbol identifies it as a variable; it
	is not a mathematical operator.
Numeric keypad	Add mathematical operators and numeric values to your custom
buttons	formulas.
	• Back Space: Removes the last item that you enter in your formula.
	To remove more items, you must click C to clear the entire formula.
	• C: Clears the entire formula from the Formula box.
	• /: Divides the variables in the formula.
	• *: Multiplies the variables in the formula.
	• -: Subtracts the variables in the formula.
	• +: Adds the variables in the formula.
	• ,: Separates the Max and Min variables in the formula.
	After each variable, you must select a mathematical operator before you
	select another variable.
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