Avaya NN44400-710 manual Prerequisites

Historical Reporting

If you choose to send the report to a file, you must specify a shared folder where the Contact Center Manager Administration server sends the file. This folder can be on your computer, on another computer in the network, or on the application server. To send the file to a folder on a computer on the network, the network computer must be accessible from the Contact Center Manager Administration server. For more information, see the Avaya Aura™ Contact Center Commissioning (NN44400-312).

The report schedule that you define cannot start in the p.m. range and end in the a.m. range. After the system converts your selected time to Contact Center Manager Administration server time, if the converted start time is in the p.m. range and the converted end time is in the a.m. range, an error message appears. In this case, you must re-enter the schedule start and end times, taking into account the time difference with the application server.

Prerequisites

•Log on to Historical Reporting. See Logging on to Historical Reporting (page 74).

•Ensure that you are familiar with defining selection criteria. See Defining the selection criteria (page 75).

Procedure steps

Step Action

1In the left pane, click the server containing the report to schedule.

2Expand the folder containing the report template to use.

3Click the folder containing the report type to schedule.

4In the expanded folder, select the report to schedule.

5In the right pane, click the Report Details heading.

6In the Report Title box, type the name to appear at the top of the generated report.

Attention: If you type no new report title, the default title in this box appears at the top of the generated report. Do not include apostrophes (’) in the report title.

7If you save multiple copies of the same public report in your Group or Private report templates folders, change the report title to distinguish between reports.

Attention: If you do not change the report title, all copies of the same public report have the same standard title when you generate the reports.

8In the Save As box, type the new report name.

The name appears in the system tree. This name cannot contain an apostrophe (‘) and must be unique if you save the report in the same folder.

9From the Location list, select the folder in which to save the report.

You can choose either Private or Group (if you have access to a group folder).

NN44400-710 Contact Center Performance Management 12 November 2010 89