Avaya NN44400-710 manual Rearranging columns in a real-time display

Real-time report customization

4In the Column width box, type the width of the column in characters.

Attention: You cannot make the column narrower than the column text. To shrink the column to the exact width of the column heading text, type a low number of characters in the Column width box (for example, type 5).

5Click Submit to save your changes.

6Click Launch Display to start the real-time display and to view your changes.

--End--

Rearranging columns in a real-time display

You can rearrange the columns only of private displays. If you choose a public display, you must first copy it and save it in your Private Tabular Displays folder before you can customize the columns. See Creating a private real-time display (page 24).

You cannot move the Site, Filter, Skillset, or Application column headings. However, you can choose the order in which they appear in the private network-consolidated real-time displays.

Prerequisites

•Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).

Procedure steps

Step Action

1In the left pane, under the server that contains the real-time display to customize, click Private Tabular Displays.

2Click the private display to customize.

3In the right pane, click the Columns tab.

4Click the name of the column to move.

5Click Move Left or Move Right to move the column heading to the desired position.

6Click Submit to save your changes.

--End--

Changing the data collection mode of a real-time display

Specify the mode in which you want to view collected contact center data.

64 NN44400-710 Contact Center Performance Management 12 November 2010