Avaya NN44400-710 manual Changing the chart type for a site summary

Real-time report customization

2Click the display name.

3Click the Properties tab.

4In the Column font size boxes, type the size for the column headings and the column data. You can choose a font size from 8 to 14.

If you make no selection, the system applies the default font size of 8.

5Click Submit to save your changes.

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Changing the chart type for a site summary

You can specify the chart type for the site performance summaries that you view from each real-time display window. You can choose bar chart or pie chart format.

Prerequisites

•Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).

•Create a private site summary chart.

Procedure steps

Step Action

1In the left pane, under the server that contains the display to customize, navigate to the site summary chart.

2In the right pane, on the Properties tab, from the Type for site summary list, select the chart type to use to display the performance summaries of each site in the network.

3Click Submit to save your changes.

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Changing the color settings of a real-time display grid

You can configure the color settings for the data, filter and site subtotals, and the summary rows of the real-time display grids. If you choose no custom color, the system applies the default colors to each area.

The summary rows include the Ntwk (Network) Total in the network-consolidated real-time displays, and the [site name] Total in the nodal real-time displays. The subtotal rows contain the statistics subtotals for each site in the network (for network consolidated displays), and for each filter group.

NN44400-710 Contact Center Performance Management 12 November 2010 61