Avaya NN44400-710 Customizing the agent map layout, Resizing an agent map, Click Save Layout End

Graphical displays

Customizing the agent map layout

Adapt an agent map layout to meet your requirements.

Procedure steps

Step Action

1In the agent map, click and drag the agent icons to the desired position.

2To change the size of the window, place your cursor on the edge of the window until a two-headed arrow appears.

3Click the edge of the window, and then drag it to the desired size.

4Click Save Layout to save your changes. The next time you open the agent map, your custom layout appears.

5To rearrange the icons automatically in the window, click Tile Agents.

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Resizing an agent map

When you resize an agent map, you can save the size. Your settings remain in effect until you resize the agent map again.

Prerequisites

•You must have an agent map. See Configuring an agent map (page 43).

Procedure steps

Step Action

1Place your cursor on the edge of the agent map display until it becomes a double-headed arrow.

2Right-click and drag the edge of the agent map to the required size.

3Release the mouse button.

4Click Save Layout.

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Changing the header format of icons in an agent map

You can specify how the agent name and login ID appear in the icon headers when you look at an agent map in icon view.

46 NN44400-710 Contact Center Performance Management 12 November 2010