Avaya NN44400-710 manual Creating a custom report

Expert reports

Special formulas defined for use with CCM

Formula	Definition
@report_datarange	The numeric value related to the data range
	selected in the Historical Reporting application.
	Five possible values exist:
	•	0	=Not applicable
	•	1	=Interval
	•	2	= Daily
	•	4	= Weekly
	•	8	= Monthly
@report_tablenames	The string representing table names used to
	generate the report.
	If more than one table is used, a comma separates
	the tables.
@report_interval_start	DateTime object representing the collection period
	end date and time for report.
@report_interval_end	DateTime object representing the collection period
	end date and time for report.

For more information about formulas, see the Formula Editor topic, in the Crystal Reports online Help. (This topic is available from the Help Index. Search for formula editor.)

Creating a custom report

When you send reports to Record format, some data is not exported. To export this data to Record format, create a new custom report.

Prerequisites

•You must know the name and location of the report template to update.

•You must know the name of the database table the template uses.

•Ensure a folder to store custom reports exists.

Procedure steps

Step Action

NN44400-710 Contact Center Performance Management 12 November 2010 113