Avaya NN44400-710 manual Configuring a billboard display, Presentation area, select Billboard

Graphical displays

•Configure an agent map. See Configuring an agent map (page 43).

Procedure steps

Step Action

1Activate the required agent map display in box view.

2Double-click an agent icon in the agent map display. A new window appears that lists the agent details.

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Configuring a billboard display

You can configure a billboard display to select a statistic to monitor closely.

Prerequisites

•Log on to Real-time reporting. See Logging on to Real-Time Reporting (page 23).

Procedure steps

Step Action

1In the Real-Time Reporting main window, from the menu, select Displays, Add Graphical Display.

2In the Name box, type the name of the new billboard graphical display. This is the name that appears in the system tree. You can use alphanumeric characters only.

3From the Server list, select the server on which to create and save the billboard.

4If you selected the NCC server, in the Element Type area, select Agent Position Count, Application, or Skillset.

5If you selected a nodal server, in the Element Type area, select Application, IVR, or Skillset.

6In the Presentation area, select Billboard.

7Click Edit Properties to configure the new billboard display.

8In the Billboard title box, accept the default name provided, or delete the default name and type a custom name to appear at the top of the billboard display.

Do not include spaces, special characters, punctuation, or the ampersand (&) in the billboard title.

9From the Data collection mode list, select either moving window or interval-to-date.

10For nodal billboards, from the Application or Skillset list, select the application or skillset to monitor, or select Summary.

11For IVR or NCC billboards, you can select only Summary. When you select Summary, you can monitor the statistic across all the applications or skillsets in your partition on

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