Avaya NN44400-710 Deleting an exported real-time display grid, Viewing the non-staffed skillsets

Real-time Reporting

Deleting an exported real-time display grid

You can delete real-time display grids from the Contact Center Manager Administration server that you export as HTML files.

Procedure steps

Step Action

1Log on to the Real-Time Reporting component.

2From the Displays menu, click Manage Exported Displays.

3In the right pane, select the check box for each exported file to delete.

4To delete all files, click Select All.

5Click Delete to remove the selected files from the Contact Center Manager Administration server.

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Viewing the non-staffed skillsets

Use the Non-Staffed Skillsets window to view the list of all the skillsets of logged-on agents from those agents included in the partition assigned to you. Unlike the real-time display from which you launch this window, the list of nonstaffed skillsets does not refresh automatically. Instead, you must manually refresh the list to obtain the most recent information.

Procedure steps

Step Action

1Log on to the Real-Time Reporting component.

2In the right pane, click the server and then click the folder that contains the skillset display to launch.

3Select the skillset display and in the left pane click Launch Display. The display launches.

4In the display, click Non-Staffed Skillsets.

The Non-Staffed Skillsets window appears, listing all of the skillsets within your partition without logged-on agents.

5Click Refresh.

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