Avaya NN44400-710 manual Configuring a chart display

Graphical displays

the selected server and across all the applications or skillsets in your partition on all servers on the network across all IVR queues on the selected server.

12From the Statistic list, select the statistic to monitor in the billboard. The name of the statistic that you monitor appears in the title bar of the billboard display window when you activate it.

13From the Font color boxes, select the color for the statistic.

The background color of the billboard display is black until a threshold value is reached, at which time it changes to either of the threshold colors you selected, and the font color changes to black.

If you do not use a mouse, press Tab until the status bar indicates that you have the selected color. After, press the Spacebar to select the color.

14From the Threshold settings boxes, click to select the colors for the thresholds below level 1, between level 1 and level 2, and above level 2, or accept the default colors shown.

You can view the current Level 1 and Level 2 threshold values configured for this statistic in the Value boxes beside the threshold settings boxes.

15Select the Pop to front check box to move the activated billboard to the front on your desktop when a threshold level is reached.

When a billboard moves to front, it only moves to the front of the browser session from which you activate it. It does not move in front of other browser sessions, or other open applications on your desktop.

16Click Submit to save your changes.

The new billboard appears in the system tree under Private Graphical Displays.

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Configuring a chart display

You can configure a chart display for skillsets, applications, or statistics to monitor in a customized chart.

Prerequisites

•Log on to Real-time reporting. See Logging on to Real-Time Reporting (page 23).

Procedure steps

Step Action

1In the Real-Time Reporting main window, from the menu, select Displays, Add Graphical Display.

2In the Name box, type the name of the new chart graphical display. This is the name that appears in the system tree. You can use alphanumeric characters only.

3From the Server list, select the server on which to create and save the display.

50 NN44400-710 Contact Center Performance Management 12 November 2010