Avaya manual Contents, NN44400-710 Contact Center Performance Management November

Contents

Exported displays									31
Exporting summary charts	31
Exporting network summary charts			32
Viewing an exported real-time display				33
Exporting real-time display grids		33
Changing the file name prefix of exported real-time display grids									33
Changing the path to export a summary chart 34
Printing a real-time display grid		35
Graphical displays									37
Adding a graphical display	38
Opening a graphical display	39
Deleting a graphical display	39
Making a public copy of a graphical display					40
Assigning threshold alerts to a nodal real-time display							41
Configuring an agent map	43
Adding agents to an agent map		44
Arranging agents in an agent map using drag and drop								45
Arranging agents in an agent map automatically						45
Customizing the agent map layout			46
Resizing an agent map 46
Changing the header format of icons in an agent map							46
Zooming in or out on an agent map display					47
Activate a display from an agent map				48
Activate an agent details window from an agent map							48
Configuring a billboard display		49
Configuring a chart display	50
Creating a private collection	52
Creating a private billboard collection				53
Creating a public collection or public billboard collection								53
Arranging the billboards in a billboard collection						54
Real-time report customization									55
Creating a Real-time Dashboard display 56
Adding charts to the Real-time Dashboard					56
Changing chart properties in the Real-time Dashboard display 57
Removing display charts from the Real-time Dashboard display									57
Saving the real-time display	58
Adding a new column to a real-time display					59
Customizing display properties		59
Changing the refresh rate of a real-time display						60
Changing the font size in a real-time display grid						60
Changing the chart type for a site summary					61
Changing the color settings of a real-time display grid							61
Changing the fill color of a summary chart					62
Changing column names 63

4 NN44400-710 Contact Center Performance Management 12 November 2010