Avaya NN44400-710 manual Zooming in or out on an agent map display

Graphical displays

You can choose from the following options:

•agent first name, followed by last name

•agent last name, followed by first name

•agent first name and login ID

•agent last name and login ID

Prerequisites

•Log on to Real-time reporting. See Logging on to Real-Time Reporting (page 23).

Procedure steps

Step Action

1In the Real-Time Reporting main window, click the server containing the agent map to edit.

2The server expands to reveal a series of folders. On the system tree, click the Public Graphical Displays or Private Graphical Displays folder containing the agent map that you want to configure.

3The folder expands to reveal the graphical displays that you save under this server.

4Click the agent map to configure.

The Agent Map Properties window appears in the right pane.

5From the Agent Name list, select how the agent name and login ID appear in the header of each icon in Icon view.

6Review all other properties for the agent map.

7After you approve the agent map properties, click Submit to save your changes.

The next time you view this agent map in Icon view, the header for each icon appears in the format that you selected.

--End--

Zooming in or out on an agent map display

While you look at the agent map in box view, you can resize the display to 50, 75, 125 or 150 percent of normal size when you use the zoom feature. The resizing option does not apply to agent maps that appear in icon view. When you resize an agent map, the text within the agent blocks is also resized, and the relative position of the icons maintains. To return the display to the normal size, select 100 percent from the list.

If you resize an agent map to 50 percent of the normal size, the spacing between the agent map icons is halved.

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