Avaya NN44400-710 manual Making a public copy of a private real-time display

Real-time Reporting

Making a public copy of a private real-time display

After you customize a real-time display and save it in your Private Tabular Displays folder, you can share the display with other users by making a public copy. You can copy the display to the Public Tabular Displays folder on the currently selected server or across all servers on the network to which you have access.

For information about making public copies of graphical displays, see Making a public copy of a graphical display (page 40) or Creating a public collection or public billboard collection (page 53).

Procedure steps

Step Action

1Log on to the Real-Time Reporting component.

2In the left pane, click the Contact Center Manager Server on which to create a public copy of a private real-time display.

3Select the Private Tabular Displays folder.

4From the expanded Private Tabular Displays folder, select the display to copy.

5At the bottom of the Properties page, type the name of the display as you want it to appear in the Public Tabular Displays folder.

Attention: You can use only alphanumeric characters in the display name; do not use special characters. You cannot type the same name used by one of the Standard Public displays because you cannot overwrite these displays. If you type the same name as an existing copied display; then you overwrite the existing display.

6Select the servers on which you want the public copy of your private display to appear. You can choose the current server on which you save the private display or all servers to which you have access.

If you have access to an NCC server and you copy a nodal display across all servers, you do not see the nodal display on the NCC server. You can copy nodal real-time displays to every server on the network except the NCC server. Likewise, you can copy private network-consolidated displays to the Public Tabular Displays folder only on the NCC server (that is, you cannot copy these displays across all servers in the network).

7Click Make Public Copy to save the private display in the Public Tabular Displays folder.

8In the Public Display window, you can view the public display, make a new private copy of it, or, if you are an administrator logged on as webadmin, you can delete the display.

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NN44400-710 Contact Center Performance Management 12 November 2010 25