Avaya NN44400-710 manual Changing the path to export a summary chart

Exported displays

The exported file name includes your user name, the prefix that you select, the date and time you save the file. For example, if your user name is John, your prefix is ConsolidatedSS, and you chose to export the Consolidated Skillset Display as an HTML file on April 10, 2000 at 2:45:28 p.m., the system saves it on the server as John_ConsolidatedSS_20000410_144528.htm.

Prerequisites

•Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).

Procedure steps

Step Action

1In the left pane, under the server containing the display to customize, click the Private Tabular Displays folder.

2Click the display name.

3On the Properties page, in the Grid export prefix box, type the prefix to appear in the HTML file name.

Do not include spaces in the prefix.

4Click Submit to save your changes.

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Changing the path to export a summary chart

You can choose the folder in which to save summary charts that you export as .bmp or .jpg files. The folder that you choose can be on the application server or on your computer.

If you leave this field blank, the system saves the files on your desktop.

Prerequisites

•Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).

Procedure steps

Step Action

1In the left pane, under the server containing the display to customize, click the Private Tabular Displays folder.

2Click the display name.

3On the Properties page, in the Summary chart export path box, type the folder where you want to save snapshots of the network or site summary charts (as .bmp or .jpg files).

34 NN44400-710 Contact Center Performance Management 12 November 2010