Avaya NN44400-710 manual Configuring historical statistics collection on the NCC

Statistics configuration

Configuring historical statistics collection on the NCC

You can choose the length of time to store network call-by-call statistics at the Network Control Center (NCC). Your configuration determines the following items:

•the amount of data included in your network call-by-call reports

•the amount of disk space required on the NCC

Prerequisites

•Ensure that the number of days to store network call-by-call data is synchronized with the Historical Statistics Configuration for each server in the network. See Configuring historical statistics data collection (page 120).

Procedure steps

Step Action

1Log on to the Configuration component.

2In the left pane, click the NCC server.

3Click the Network Historical Statistics folder.

4In the right pane, in the Keep Network Call-by-Call data for box, type the number of days to store network call-by-call data on the NCC.

5In the Network call rate box, type the estimated number of calls networked out for each hour (routed from one site to another).

6Click Submit to calculate the disk space that the call-by-call database requires for your configuration.

The required disk space appears in the Required text box. The available disk space appears in the Actual text box.

Attention: If the disk space required is greater than the disk space available, you must lower the number of days the data is stored, or you must change the number of estimated calls for each hour until sufficient disk space exists for your configuration.

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NN44400-710 Contact Center Performance Management 12 November 2010 121