Historical Reporting

Attention: If the report spans more than one page, the first page of the report is numbered as 1+. Until you reach the last page of the report, you do not know the number of pages. When the next page of the report appears, the numbering changes, for example, to 1 of 2+, and then to 1 of 3+, until the last page of the report appears. On the last page, the numbering changes to 1 of x, where x equals the total number of pages. For example, if the report is four pages, the numbering on the last page is 1 of 4.

--End--

Running a parameter report Ad hoc

Unlike regular reports, you cannot choose the data range or the selection criteria of parameter reports. Instead, when you select a parameter report template, the system prompts you to enter custom values in the applicable parameter fields for the report. After you enter the values for all parameters applicable to this report, click Run Now to immediately generate the report. In the resulting Ad-hoc Report Viewer window, you can print or save the report.

Because parameter reports require user input at the time of running, you can run these reports only on demand; you cannot schedule parameter reports. You also cannot save the values that you select when you run the report. Instead, each time you run the report, you must select the parameter values.

Prerequisites

Log on to Historical Reporting. See Logging on to Historical Reporting (page 74).

Procedure steps

Step Action

1In the left pane, select the server that contains the parameter report to run.

2Expand the folder that contains the parameter report template to run.

By default, all parameter reports that you import are in your Private Report Templates folder.

3Click the folder that contains the parameter report to run.

4In the expanded list, select the report template to run.

5To view the current report properties, such as the report title and comments, in the right pane, click the Report Details section.

6Click the Parameters section.

7In the Parameter Fields box, select the first parameter, and then enter the parameter values in the boxes provided.

8Continue to enter values for all listed parameters in the boxes provided (the boxes vary based on the parameter that you select).

NN44400-710 Contact Center Performance Management

12 November 2010 79

Page 79
Image 79
Avaya NN44400-710 manual Running a parameter report Ad hoc, Historical Reporting End