Avaya NN44400-710 manual Adding a graphical display, Graphical displays

Graphical displays

•Configuring a chart display (page 50)

•Creating a private collection (page 52)

•Creating a private billboard collection (page 53)

•Creating a public collection or public billboard collection (page 53)

•Arranging the billboards in a billboard collection (page 54)

Adding a graphical display

Create a graphical display.

Prerequisites

•Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).

Procedure steps

Step Action

1From the Displays menu, select Add Graphical Display.

2In the Name box, type the name of the new graphical display. This is the name that appears on the system tree.

3From the Server list, select the server on which to create the graphical display.

You cannot create agent maps or IVR graphical displays on the Network Control Center (NCC) server.

4In the Element Type area, select the from the following list the element type that corresponds to the type of graphical display to create:

•Agent: Create an agent map.

•Application: Create an application billboard or chart or time line.

•IVR: Create an IVR billboard or chart or time line.

•Skillset: Create a skillset billboard or chart or time line.

•Agent Position Count: Create an agent position count billboard or chart.

•All: Create a dashboard or a private or public collection, or a private billboard or public billboard collection.

5In the Presentation area, select the type of graphical display to create.

The type of chart you can create varies according to the selection you made in the Element type area.

6Click Edit Properties to configure the graphical display. The corresponding properties window appears.

38 NN44400-710 Contact Center Performance Management 12 November 2010