Avaya NN44400-710 manual Sorting the order of a field or formula

Report Creation Wizard

2To sort the direction of a group, on the Sorting page, click the Groups heading.

3To sort the direction of a field or formula, click the Fields heading.

4Select the group, field or formula for which you want to change sort direction.

5Select one of the following sort direction options:

•Ascending

•Descending

•Original Order (for Groups) or None (for Fields)

6Click Save.

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Sorting the order of a field or formula

Use the Sorting tab in the Report Layout window to select the sort direction of field and formula data on the report.

Prerequisites

•Open an existing Report Creation Wizard report in Report Creation Wizard.

•Ensure that you are familiar with the Report Layout Window.

•Assign a sort order to the selected field or formula. See Sorting the direction of a group, field or formula (page 151).

Procedure steps

Step Action

1In the Report Layout window, click the Sorting tab.

2On the Sorting page, click the Fields heading.

The heading expands to reveal selected fields and formulas for the report.

3Click the field or formula for which you want to change the sort order.

4Use the up and down arrows to change the sort order for the selected field or formula. Group sorts always appear first, followed by field and formula sorts.

5Click Save.

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152 NN44400-710 Contact Center Performance Management 12 November 2010