Avaya NN44400-710 manual Importing a report to Historical Reporting

Report Creation Wizard

If the report spans more than one page, the first page of the report is numbered as 1+. Until you reach the last page of the report, you do not know how many pages the report contains. After the next page of the report appears, the numbering changes, for example, to 1 of 2+, and then to 1 of 3+, until the last page of the report appears. On the last page, the numbering changes to 1 of x, where x equals the total number of pages. For example, if the report is four pages, the numbering on the last page is 1 of 4.

Prerequisites

•Select fields.

•Save the report.

Procedure steps

Step Action

1On the toolbar, click the Preview. Report Viewer appears.

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Importing a report to Historical Reporting

Before you can run and schedule a Report Creation Wizard report in Contact Center Manager Administration, you must save and import the report to Historical Reporting. You can use the Import tool to import a Report Creation Wizard report into a standard group or into your private folder. After you import a Report Creation Wizard report, the system identifies automatically the supported data ranges (Interval, Daily, Weekly, and Monthly) during the import procedure.

You can import Report Creation Wizard reports to Contact Center Manager Servers only.

Unlike user-imported reports, you need not synchronize Report Creation Wizard reports. After you import a Report Creation Wizard report, you can edit the report directly through Report Creation Wizard. After you save the report, all changes are effective immediately.

The procedure to import advanced (ODBC) reports is similar to simplified reports, except for the following:

•You must manually enter the supported data ranges for each table referenced on the report.

•You must specify the report type. Three available report types exist: Historical, Configuration, and Networking.

140 NN44400-710 Contact Center Performance Management 12 November 2010