Avaya NN44400-710 manual Defining the report output

Historical Reporting

Attention: If you choose a Public report template as the basis for your custom report, to save the new properties that you enter, you must type a new name in the Save As box and specify whether to save it in your Private or Group folder. If you use an existing private or shared template as the basis for your custom report, you can choose to make a copy of the report by changing the report name in the Save As box, or you can leave the report name and overwrite the existing template with your changes.

8From the Location list, select the save location for your custom report. You can choose between your Private and Group folders (if you have access to a group folder).

9In the Comment box, type comments about the report.

10From the Time Zone list, select the time zone in which you want to define the data range for this report, or accept the default time shown (the system defaults to the Contact Center Manager Server time zone). The data range depends on Contact Center Manager Server time because the server stores the data. Therefore, the system always converts the data range times that you enter to Contact Center Manager Server time.

11Click Save Report to save your changes.

The report appears in the Group or Private Report Templates folder on the server that you selected.

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Defining the report output

You can specify whether to print the scheduled report when it generates, save it as a file, or both. You can also specify one or more e-mail addresses where the system can send a notification after the report generates.

If you save the report to a file, you must specify a shared folder to which the Contact Center Manager Administration server sends the output file. This folder can be on your computer, on another computer in the network, or on the application server. To send the file to a folder on a computer in the network, the network computer must be accessible from the Contact Center Manager Administration server. For more information, see the Avaya Aura™ Contact Center Commissioning (NN44400-312).

Prerequisites

•Log on to Historical Reporting. See Logging on to Historical Reporting (page 74).

Procedure steps

Step Action

1In the left pane, click the server containing the report whose output options you want to define.

82 NN44400-710 Contact Center Performance Management 12 November 2010