Avaya NN44400-710 manual Applying filters to real-time displays

Filter management

3In the right pane, click Delete Filter.

4In the message box that appears asking you to confirm your choice, click OK.

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Applying filters to real-time displays

Use the Filters page to apply filters to customize your real-time displays. You can apply a filter, a supervisor-reporting agent combination, or both.

Prerequisites

•Log on to Real-time reporting. See Logging on to Real-Time Reporting (page 23).

•Create at least one filter. See Creating a filter in Real-time Reporting (page 15).

•Ensure that you have access to filters.

•Ensure that you do not log on as the webadmin.

Procedure steps

Step Action

1In the left pane, under the server containing the real-time display to which to apply filters, select the Private Tabular Displays folder.

2Click the private display to customize.

3Click the Filters tab.

4From the list of available filters, select the check box for each filter to assign to the real-time display.

OR

To assign all of the available filters (and supervisor-reporting agent combinations listed, if you customize the Standard Agent display), click Select All.

5Click Submit to save your changes.

6Click Launch Display to start the display and view your changes

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Applying supervisor-reporting agent combinations to real-time displays

You can apply supervisor-reporting agent combinations to the Standard Agent Display.

20 NN44400-710 Contact Center Performance Management 12 November 2010