Avaya NN44400-710 manual Click De-Activate End

Historical Reporting

•Schedule and activate at least one report. See Scheduling a report (page 88) and Activating a scheduled report (page 92).

Procedure steps

Step Action

1In the left pane, click the Scheduled Events folder.

2In the right pane, select the scheduled report to deactivate.

3Click De-Activate.

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Selecting the network sites for a network consolidated report

When you generate reports on the Network Control Center (NCC), you must specify the sites in the network to include in the report output by choosing them in the Selection Criteria area in the Report Properties window. You can define the selection criteria for public, private, and shared reports that you schedule or generate on demand.

Prerequisites

•You must select at least one network site to run a network nodal consolidated report. You see only the selected sites data in the report.

Procedure steps

Step Action

1In the left pane, click the NCC server that contains the report for which to define selection criteria.

2Expand the folder that contains the report template to use.

Attention: If you click the Public Report Templates folder, you can see only the NCC folder.

3In the expanded folder, select the report to use.

4In the right pane, click the Selection Criteria heading.

5Click the Available heading.

6In the Available table, select the check box for each site to include in the report, and then click Update Selection Criteria.

The sites move to the Selected table.

7To remove sites from the report, clear the check boxes for each site to remove, and then click Update Selection Criteria.

The sites move back to the Available table.

8Click Run Now to generate the report.

NN44400-710 Contact Center Performance Management 12 November 2010 93