Avaya NN44400-710 Creating an integrated report

Report Creation Wizard
138 NN44400-710 Contact Center Performance Management 12 November 2010
48 Select the Bold check box.
49 Double-click the Group Header #2 section.
50 In the Group Header #2 section, click @RCW_ApplicationNameID.
51 On the Object Properties page, in the Width box, type 300.
52 Select the Bold check box.
53 Double-click the Group Header #3 section.
54 In the Group Header #3 section, click Timestamp.
55 On the Object Properties page, click Remove.
56 Click the Formulas tab.
57 On the Formulas page, under the iSkillsetStat Formulas heading, click
@RCW_TimestampGroupNameLabel.
The @RCW_TimestampGroupNameLabel is a dynamic formula that displays the data
range and timestamp that you select when you import the report to Historical Reporting.
Because this formula requires input from Historical Reporting, the results are not exact
in the report preview in Report Creation Wizard.
58 Click Add.
The @RCW_TimestampGroupNameLabel is added to the Group Header #3 section
and the Object Properties page appears.
59 On the Object Properties page, in the Width box, type 300.
60 Select the Bold check box.
61 On the Object Properties page, select the Bold check box for all fields in the following
report sections:
• Group Footer #1
• Group Footer #2
• Group Footer #3
• Report Footer
62 On the toolbar, click the Save Report icon.
63 Select the folder in which to save the report.
64 In the Report Name box, type Skillset Threshold.
65 Click Save.
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Creating an integrated report
You must create an integrated report to run integrated Contact Summary reports.