Avaya NN44400-710 manual Activate a display from an agent map

Graphical displays

Procedure steps

Step Action

1From the Zoom list, select a value to resize the agent map.

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Activate a display from an agent map

On the agent map graphical display, you can view a grid display that you select on the server. When you customize the agent map, you can choose which display to view when you click the Linked Display button. You can choose from all the private, public, and standard displays (both tabular and graphical) to which you have access on the currently selected server.

If you do not configure which display to view with the Linked Display feature, the Standard Agent Display for this server becomes the default server when you click the Linked Display button.

Prerequisites

•Log on to Real-time reporting. See Logging on to Real-TimeReporting (page 23).

•Configure an agent map. See Configuring an agent map (page 43).

Procedure steps

Step Action

1On the agent map display, click Linked Display.

The display that you choose from the Linked Display list activates from the server on which you configured the agent map.

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Activate an agent details window from an agent map

When you look at an agent map in box view, you can double-click the agent icons to view a separate window that lists details about the agent. The window shows the agent's name, login ID, supervisor, position ID, and personal DN. You can double-click the agent icons in the display, for both logged on and logged off agents, to activate this details window.

Prerequisites

•Log on to Real-time reporting. See Logging on to Real-Time Reporting (page 23).

48 NN44400-710 Contact Center Performance Management 12 November 2010